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Eceptionist is dedicated to helping organizations improve and optimize healthcare services. Through the development of the Eceptionist family of products, Eceptionist has created a platform that organizations can use to better manage healthcare as it is delivered across departments, sites, communities and countries. The Eceptionisplatform supports scheduling, telemedicine, e-referral and triage management, wait list and wait time management, case management, care pathways, protocols and reporting for facilities and hospitals around the world. Eceptionist is in use worldwide on a daily basis and literally schedules, refers, collaborates, and diagnosis’s thousands of events each year in the National Health Service (NHS) in the United Kingdom.

The Eceptionist solution has been used to not only reduce wait times significantly within various NHS Trusts but also has been a tool to enable much needed diagnosis to the general public around Dermatology by using its Telehealth platform. By using the Eceptionist Telehealth platform, British citizens using the services of the NHS are coming off long wait lists and being seen more quickly and efficiently and in some cases getting diagnosis of serious types of skin cancer months and even years quicker than they were before. In addition to Eceptionist’s Telehealth success within the NHS, Eceptionist has improved the efficiencies internally at the various Trusts in which it works by providing streamlined scheduling, care planning and referrals in disciplines like lung function and cancer treatment.

Eceptionist started with the aim of improving scheduling and collaboration as it affected healthcare. Initially recognizing vast gaps in the healthcare delivery process, Eceptionist focused development of its software specifically around workflow, scheduling, referral management, and telehealth. Knowing that the NHS (who was one of Eceptionist’s first customers) suffered from shortages of Physicians in various disciplines like Dermatology, it was the hope to provide huge upgrades in efficiencies with the use of technology. In particular, the thought process was that a web-based technology that could link the Trust up with all of its sites and remote clinics might shorten some of the massive wait lists already in place. The process of having nurses out in the field in Caravans with Dermatology specific cameras along with the Eceptionist solution made a lot of sense. Doctors could have the  nurses take each patient through a designated protocol (which was configured in Eceptionist) which included capturing images of the affected areas and asking the patient a series of problem (i.e., pigmented lesion questions) specific questions. From this, the doctors were able to login and review and report on the patient case. Each patient could then immediately be put on a care plan. There were however, several road blocks in getting this technology accepted by the NHS. First, was the fact that Eceptionist was not only a small company but was also based in the US. These facts alone concerned potential clients as to whether or not they could be adequately supported. Second, was at the time there was an initiative by the Department of Health in England to move the NHS in England towards a single, centrally-mandated electronic care record for patients and to connect to 30,000 General Practitioners to 300 hospitals, providing secure and audited access to these records by authorized health professionals. This massive undertaking was called “The National Program for IT” which would allow several large players to enter the UK market by breaking up the countries into territories and then providing them with what was thought to be believed as answers to all healthcare issues including the Eceptionist focus of scheduling, telehealth, and referrals through a procedure referred to as “Choose and Book.” This undertaking turned out to be a dismal failure and it was generally thought of as an “American” idea throughout Britain. This along with what was the current US political climate brought on massive challenges and Eceptionist struggled with perception along with creditability.

With pure determination and an honest belief in what the Eceptionist technology could do, we worked conferences and healthcare tradeshows all over the UK. We spoke at any healthcare symposium in the UK that would listen. Our strategy was to not sell and promote our software to the NHS Executive level individuals but to demo the live application to the folks in the trenches doing the work like the nurses, administrators, consultants and managers. Eventually the message was received and at long last we received an opportunity with a Trust in London, Liverpool and Kent and these projects turned out to be a huge success. With these folks as references and satisfied customers, Eceptionist has gone on to work with over fifty hospitals in the UK and moved into other countries in the UK like Wales and Northern Ireland. Eceptionist revenue has grown on average at over 38% per year over the last ten years. Eceptionist has quadrupled its employee hires since its first project in the UK and projections for 2013 are to see over a 100% increase in revenue. Being able to drastically reduce wait times while providing vast improvements to the overall healthcare delivery process has made Eceptionist a household name in many NHS Trust around the UK.